A bot is an automated application used to execute simple and Continuous tasks that would be time-consuming, humdrum or impossible for a human to perform.
Imagine texting a number to order pizza and having it delivered without ever talking to a real human -- that's what bots are all about. Specifically, a bot is an application performing an automated task.
Many bots are programmed to act like humans when you talk to them so it feels like asking a person for help instead of just typing in a search engine.
The Advantage of Using Bots
- Available 24*7 :
Since chatbots are basically virtual robots, they never get exhausted and continue to obey your command.
- Handling Customers:
Chatbots can simultaneously have conversations with thousands of people. No matter what time of the day it is or how many people are contacting you, every single one of them will be answered instantly.
- Helps you Save Money:
A customer support chatbot can be configured in your business to resolve simple customer queries and only the complex queries are left to customer support staffs.
- Provides 100% satisfaction to customers:
Chatbots are bound by some rules and obey them as long as they’re programmed to. They always treat a customer in the most polite and perfect way no matter how rough the person is.
- Automation of repetitive work:
Now there are numerous slack bots which automate repetitive tasks. This helps people save time and increase productivity.
- Personal Assistant:
People could use Bots as a fashion advisor for clothing recommendations, or ask trading tips from a finance bot, suggest places to visit from a travel bot and so forth.